1

2

3

4

5

6

7

1. Gratitude perceived by operators

-

2. Perception of support offered by patients’ gratitude

.51^**

-

3. Customer-related social stressors

−.12

.01

-

4. Customers-initiated support

.57^**

.44^**

−.28^**

-

5. Age

.10

.14^*

.04

−.01

-

6. Job tenure in the health sector

.05

.10

−.12

.13

.68^**

-

7. Worked hours per week

.05

.01

−.17

−.01

−.11

−.06

-

M

14.11

23.25

31.50

17.81

42.35

17.10

37.56

SD

3.05

6.01

14.60

3.32

8.10

9.04

4.81

Cronbach’s Alpha

.89

.95

.92

.83

-

-

-